The Gandrud philosophy is based on five areas that, we believe, are critical to business success. Those Areas Are:
1. Customer Enthusiasm
2. Employee Satisfaction
3. Financial Performance
4. Market Effectiveness
5. Ongoing Improvement
Our philosophy holds that all are of equal importance. However, in any planning or decision making process , Customer Enthusiasm will always carry the most weight.
"To Be So Effective That We Are Able To Be Helpful To Others"
• To be an industry leader, providing unmatched quality automotive products and services.
• To constantly strive to meet the changing needs of our customers.
• To provide an atmosphere that encourages employee teamwork, integrity and excellence.
• Together we will set and continually improve sales, service, and operational standards to ensure long term market leadership and profitability.
• To exceed our customers' and employees' expectations and maintain their loyalty for a lifetime
WE BELIEVE THESE BASIC VALUES BRING SUCCESS TO OUR BUSINESS AND THE PERSONAL LIVES OF OUR EMPLOYEES
The value of Honesty and Integrity: We believe that all the decisions are to be made with integrity. Leadership is setting good examples for others to follow; expecting as much from ourselves as from others.
The Value of Individual responsibility and Accountability: We believe it is our responsibility to satisfy the needs of our customers regarding our products and services. Individual accountability for our own performance and the quality of our products,will demonstrate to our customers we are enthusiastic about them, and genuinely care.
The Value of Unconditional Dedication to Excellence: We believe there is no place for mediocrity and half-hearted efforts. We accept personal responsibility for overcoming obstacles and being the very best. We actively choose to excel in every aspect of our personal and professional lives.
The Value of Cooperation and Communication: Close mutual support of one another is a fundamental tenet of ours. We value open communication and encourage new ideas, realizing that team work produces a better employee work environment, as well as enthusiastic customers and suppliers.
The Value of Our People: We have nothing of greater value than our people. We respect the uniqueness of every individual and believe that such an attitude will build a team of confident, creative members possessing a high degree of initiative, self respect and self discipline.
The Value of Ongoing Improvement: We believe in excelling above the status quo, constant improvement, and the value of ongoing education in any form. We believe in providing opportunity for personal, professional and organizational growth within our company.
The Value of Being Good Community Citizens: We support our community through our willing contributions and our active involvement. Without our community, we can not succeed.